Office Policies

About Us

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Brass Eye Center was established in 2000 to offer patients from throughout Albany and the Capital Region comprehensive, specialty eye care and surgery including general, medical and laser eye care. Our practice is staffed by board certified ophthalmologists, optometrists and opticians as well as an experienced and caring technical staff.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday:
Friday:

7:15 a.m. – 4:30 p.m.
7:15 a.m. – 3:30 p.m.

Appointments

Here at Brass Eye Center we have a no show policy. It is important to cancel appointments in advance to avoid a no show fee, please see below.

Insurance

Our office is committed to helping you maximize your insurance benefits. Brass Eye Center participates with most major insurance companies. However, it is very important that you understand your specific insurance policy and adhere to any requirements such as obtaining a referral prior to your appointment.

Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

No Show and Fee for Non-Payment at Time of Service

Below is a description of policies at Brass Eye Center for no-show appointments, non-payment for services at the time of a visit, bounced checks and collection accounts.

NO SHOW POLICY: We call every patient on our schedule to confirm appointments in advance, yet we have an average of 15 - 20 no shows per week. The no-show fee will be charged if you have an appointment in our office, and do not call in advance to cancel. We will require notification no later then the preceding business day by 4 pm; this will allow us time to call patients on our waiting list. The no-show fee will be $25.00 per occurrence. Accounts that have 3 no show appointments will be discharged from the practice. New patients will not be rescheduled.

NON PAYMENT OF CO-PAYS AT THE TIME OF VISIT: We are required to collect co-pays and non-covered service fees that are set by insurance carriers. We have always requested payment at the time of service. Most of our patients have complied with this request, but not all. When you do not pay at the time of service, we must pay our billing company to bill you. To offset these fees; we will be charging a $15.00 service charge for all accounts that have a set co-pay, but do not pay at the time of service. When it’s unclear whether you have a co-pay, or what the co-pay will be, we will not charge a service fee to bill you at a future date.

BOUNCED CHECK: When you bounce a check, there are expenses associated with that, for the practice. If you bounce a check in our office, in addition to paying back the original amount of the check, a 35.00 fee will be added to cover our bank fees and additional administrative work required. Routine appointments will not be made until you pay the balanced owed.

ACCOUNTS IN COLLECTIONS: At times we are faced with placing accounts in collections for non-payment. Many attempts are made to collect payment before sending accounts to collections. When we place an account in collections a $50.00 collection fee is added to the balance due, to help cover our expenses. Patient accounts sent to collections, will be discharged from the practice.

Clarifications for policies listed above and similar issues.

  • No Show Fee - $25.00 per occurrence for established patients and new patients will not be rescheduled.
  • Non-payment of copay at time of service - $15.00 fee
  • Medicare and other insurances that do not have a set co-pay will not be affected by this service fee. When it is not clear whether a patient will have a co-pay for tests, they will not be charged the service fee.
  • Collections fee - $50.00, discharged from practice.
  • Bounced checks – The patient is responsible for an additional $35.00.
  • If you have any questions regarding these policies please see one of the staff.