Office Policies

Eye doctor examining a patients vision
Comprehensive Eye Care in Clifton Park, NY

You deserve healthy eyes and crystal clear vision, your whole life long – and at Brass Eye Center, our mission is to make that happen. As an eye care clinic serving patients in Clifton Park and Latham, NY, we offer a variety of preventive eye care services as well as comprehensive treatments for eye conditions, giving you complete care for your eyes. We strive to maintain a gold standard in the quality of both our care and patient service, and to facilitate that, we've established a number of office policies to ensure every patient has a world-class experience.

About Brass Eye Center

Brass Eye Center was established in 2000 out of the need to provide world-class eye care to patients in Clifton Park, Latham, Albany, and the greater Capital Region. We are a comprehensive eye care practice offering general and preventive eye care, medical and laser eye treatments, specialty eye care, and eye surgery such as cataract surgery. We proudly staff our eye center with expert, board-certified ophthalmologists, optometrists, and opticians as well as an experienced and compassionate technical staff, ensuring you get not only the best treatment, but that every visit to our eye clinic is a pleasant experience.

Office Hours

We're here to answer questions, schedule appointments, and serve you throughout our office hours. Feel free to contact us anytime during the following hours:

  • Monday through Thursday: 7:15am4:30pm
  • Friday: 7:15am – 3:30pm

Appointments

To ensure prompt attention for every patient, we reserve your appointment specifically for you. Because of this, we ask that you warn us in advance if you need to cancel an appointment. If you are unable to notify us by 4pm of the preceding business day, we'll have to charge a no show fee of $25 per occurrence.

Insurance

We believe that finances should never stand between you and good eyesight, and we're dedicated to helping our patients get the maximum coverage possible from their insurance. We accept most major insurance policies, and we'll work with you to help you get the most from your plan. That said, it's important that you understand your own specific insurance policy and follow any requirements needed for coverage.

Insurance policies can be staggeringly complex and vary greatly, and because of this, we can't always accurately predict the exact level of coverage you'll receive. While we strive to estimate your costs in good faith, any estimate we provide is just that – an estimate. Your estimated patient portion is due at the time of service, but we'll handle billing your insurance company for any services. As always, we're here to answer any questions you have about insurance or the cost of care.

No Show Policy & Fees

We strive to provide the best experience for every patient, and to help facilitate that, we've implemented a number of policies for no show appointments, failure to pay, bounced checks, and accounts in collections. Please find a summary of these policies below:

  • NO SHOW POLICY: No shows are a consistent problem for us, and while we call every patient to confirm appointments in advance, we still have about 15-20 no shows per week. To accommodate this and ensure we continue to provide excellent care, we charge a no show fee of $25 per occurrence. To avoid the fee, we require that you advise us by 4pm on the business day preceding your appointment if you have to cancel. If you have 3 no show appointments we're afraid we'll have to discharge you from our practice. If you are a new patient and fail to show for your first appointment, we will be unable to reschedule you.
  • NON PAYMENT OF COPAYS AT THE TIME OF VISIT: To adhere to requirements of insurance carriers, we have to collect co-pays and any non-covered service fees at the time of service. If you are unable to pay at the time of service, we have to pay our billing company to bill you. Because of this, we charge a $15 service fee any time someone is unable to pay at the time of service. That said, if we're unsure what the cost of your co-pay will be and need to delay payment for that reason, we won't charge this service fee.
  • BOUNCED CHECK: Receiving a check that bounces causes expenses for our office, and due to these expenses, we charge a $35 fee for any check that bounces. We also cannot make further appointments until we receive the money owed from the check.
  • ACCOUNTS IN COLLECTIONS: At times, we must place accounts in collections due to non-payments. We strive to avoid this and make many attempts to collect payment before sending an account to collections. Due to the expenses associated with this, we charge a $50 additional fee for any account that goes to collections. We also must discharge any patients whose accounts go to collections.

To summarize, here's a short outline of our assorted payment policies:

  • No Show Fee - $25.00 per occurrence for established patients and new patients will not be rescheduled.
  • Non-payment of copay at time of service - $15.00 fee
    • Medicare and other insurances that do not have a set copay will not be affected by this service fee. When it is not clear whether a patient will have a co-pay for tests, they will not be charged the service fee.
  • Collections fee - $50.00, discharged from practice.
  • Bounced checks – The patient is responsible for an additional $35.00.

If you have any questions regarding these policies please see one of the staff.

Schedule an Appointment with Your Latham, NY Eye Doctors

We maintain these policies to ensure that we can provide the highest possible standard of care, and if you have any questions about our office policies, we encourage you to reach out to us at our contact page. Feel free to use our easy online form if you'd like to schedule a check-up or consultation for treatment. We're excited to hear from you, and we look forward to partnering with you to ensure optimal eye health for a lifetime!